F.A.Q

Payment Methods and Instructions

-       Checks for clients from US and Canada only.

-       Wire Transfer or direct deposit to our US company account

-       Credit Card or Paypal. 4.4% handling fee will be applied and this is for sampling charge or order value below US$100.00.

-       Alipay or Wechat for payment in RMB only

Payment is due upon receipt of invoice unless otherwise specified in writing by us.

Past due invoices are subject to a 5% late fee.

Returned payments are subject to a US$35.00 charge and the 5% late fee.

Pricing and availability both online and in catalogs may vary and are subject to change without notice. Novoline Promotions Inc is not liable for pricing errors

Customer Supplied Art Files

All customer supplied art work must be in Vector File. Additional charges will be required for any artwork not in vector file or for customers without artwork in any form. The additional art charge starts at USD$10, accurate charge may vary as per specific art files.

Virtual Proofs

We provide our customers with two free art proofs. Each additional art proof is an extra USD$10 per proof.

Orders

Orders are accepted by email and by phone. Orders and art proofs must be approved in writing before the order will be processed.

Email your purchase order to info@novolinepromo.com

By Phone at +1 718-887-8196 (9:00AM – 5:00PM EST)

Order Cancellations

Orders can be cancelled with written authorization prior to imprinting or production. All applicable charges incurred prior to cancellation will be invoiced with a minimum charge of US$50.00. Orders on- hold beyond 30 days are subject to cancellation.

Lead Time

Lead time varies by many different factors.

Over -Runs/ Under Runs

All orders are subject to ship 5% over or under the quantity ordered. Invoices will reflect the actual quantity shipped.